The changing face of Planet Foodalicious
by Brian Wright

Pam, pretty woman from India behind the counter, the manager I’ve got to know at Dunkin’ Donuts down the road, gave me another survey to take at telldunkin.com in return for a free soft drink with a donut… or is it the other way around? No need to get into the culinary promotions of a modern fast food giant; the idea is to find out what the customers are thinking to better satisfy them. Which is how it’s supposed to be in a free market world. Anyway, this isn’t the first time I’ve had something to say about ol’ Dunkin’… which is rather an icon of corporate gobbledom started by an entrepreneurial Yankee back in the 50s. Continue reading →